Important notice regarding your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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Limited Lifetime Warranty
Subject to the conditions set out here, Krix warrants that this Krix product will be free from defects in materials and workmanship for the lifetime of the product.
To qualify for this additional Lifetime Limited Warranty:
1. You must be the original end-user purchaser*;
2. You must have purchased the product from an Authorised Krix dealer** ; and
3. You must register online at krix.com and follow the links to product registration within 90 days from the date of purchase of the product.

IMPORTANT: If you do not meet the above three requirements, you do not qualify for this Lifetime Limited Warranty. You may however be entitled to the guarantees provided under Australian Consumer Law.

Conditions of this Lifetime Limited Warranty
This Lifetime Limited Warranty is not transferable. That means that this Lifetime Limited Warranty does not apply once the product no longer belongs to the original end-user purchaser.

This Lifetime Limited Warranty covers normal domestic use and applications only.
The cost of shipping, handling or insurance when the product is shipped by you to Krix and back again is not covered by this Lifetime Limited Warranty. You must pay for these things.

Krix reserves the right to determine, at its discretion, whether any defect or damage has been caused by accident, misuse or improper repair, normal wear and tear, electrical current or voltage fluctuation, unauthorised interference, or any cause other than defective workmanship or materials.

Krix is not liable to you or any other person or entity with respect to any liability, loss or for special, incidental, consequential, or indirect loss or damages in any event. Krix's maximum liability under this Lifetime Limited Warranty will not exceed the product's purchase price.
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The rights given to you under this Lifetime Limited Warranty are in addition to other rights and remedies available to you under the Australian Consumer Law.
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Making a warranty claim
If you want to make a warranty claim you must:
• Return the product with proof of purchase from an Authorised Krix dealer* to an Authorised Krix dealer or Authorised Krix service agent;
OR
• Return the product with proof of purchase from an Authorised Krix dealer* direct to Krix at 14 Chapman Road, Hackham SA 5163 in which case you must first:
1. Contact Krix (phone: 08 8384 3433 or email: sales@krix.com) for shipping instructions;
2. Pack the product properly, in its original packaging (current model packaging is available from Krix at a nominal cost) OR you may pack the product in non-original packaging but ensure that you pack it very carefully to avoid damage during transit (the product is at your risk while it is in transit to Krix);
3. Place your proof of purchase inside the packaging with a note explaining the fault or defect; and
4. Label and ship the package prepaid to the address provided by Krix. We recommend that you insure the product for loss ordamage in transit because it is at your risk while it is in transit.

* Original end-user purchaser means a customer who either purchased their product from an authorised Krix dealer, or had their Krix product purchased on their behalf e.g.bought and installed by a builder from an authorised Krix service agent.
** Authorised Krix dealer means a retail seller of Krix products that is authorised by us to sell our products. You must be able to prove that you bought from an Authorised Krix dealer by producing your original proof of purchase documentation.